FunkymonkeyNZ wrote:And to be honest PMDG's communication with their customers leaves alot to be desired, they will only talk when it's on their terms and very rarely will you hear them discussing how or why about company decisions.
The thing that sticks out most , In the real world you run a business a follow the rule "the customer is always right" .... In he world of media and entertainment i think, no many companies need to take a leaf out off A2As book , the personal service and family orientated approach really works .
Seldom do i post at PMDG simply because they won't reply , guess like standing in a shop without any other than the one behind the till .
Regarding the
A2A Boeing 377 Stratocruiser on its release, the morning i brought it .... like 2.00AM had just got home from work, Scott Gentile phoned me ! about, well just to say watch for this and watch for that , I was friggen chuffed , thirty minutes later another call , watch for this and remember to have the cowl flaps open slightly on takeoff .
I sure he did not ring everyone in the world , i think i may have been the first registered A2A Strat pilot in the world , now that's what i call customer support !
