NZFF

what the heck is wrong with Jetstar??


http://www.stuff.co.nz/national/8367120/Je...ark-victims-mum
http://www.stuff.co.nz/travel/travel-troub...ear-Jetstar-WTF

will never fly with them - Ever

I disagree. Jetstar are a business, not a charity. Sure, it would've been good for their public image to help the lady out, but they were in no way obligated to.

I'll continue to fly with them as they're often the cheapest way to travel between major centres in NZ.

Yes, I'm always surprised that people are so down on Jetstar -- they are pretty much a typical budget airline, and behave like any other budget airline. If you want a cheap flight, then give them a go, if you want great service, go with Air NZ. Here in NZ we have a strange market, which forces Air NZ to compete on price, without compromising on service too much, but that doesn't mean that others need to compete on quality.

Being budget is no excuse for poor service or totally rigid rules that make little sense anyway. I'm not speaking of this woman, I don't care about her.

J7G wrote:

QUOTE (J7G @ Mar 2 2013,5:47 PM) <{POST_SNAPBACK}>

Being budget is no excuse for poor service or totally rigid rules that make little sense anyway. I'm not speaking of this woman, I don't care about her.

Erm, yes, I think it is

Nobody else is being prevented from starting a budget airline that actually cares about its customers, yet nobody has...

Tom ... over here .. I'm a little old lady ... I just don't want to fly a ARBUST Don't spose you could drop inta Wobblyville enda the month in ya 146 .. only for a airshow tho

J7G wrote:

QUOTE (J7G @ Mar 2 2013,5:47 PM) <{POST_SNAPBACK}>

Being budget is no excuse for poor service or totally rigid rules that make little sense anyway. I'm not speaking of this woman, I don't care about her.

Yes agreed - I have no problem with budget airlines but if they treat people with no compassion then thats just rubbish

victor_alpha_charlie wrote:

QUOTE (victor_alpha_charlie @ Mar 2 2013,7:18 PM) <{POST_SNAPBACK}>

Erm, yes, I think it is

Nobody else is being prevented from starting a budget airline that actually cares about its customers, yet nobody has...

That's probably because budget airlines have silly little contractual clauses in the ticket purchase designed to save them money that the non-budgets either don't do or don't enforce with such gusto in order to save them money.

Dash8captain wrote:

QUOTE (Dash8captain @ Mar 2 2013,8:03 PM) <{POST_SNAPBACK}>

Yes agreed - I have no problem with budget airlines but if they treat people with no compassion then thats just rubbish

True , just book with the national carrier ....after all its only a few bucks.
Its all dollar driven..... these guys (budget airlines) pay peanuts and get monkeys working for them ..... compassion is an alien term.

Splitpin wrote:

QUOTE (Splitpin @ Mar 2 2013,5:47 PM) <{POST_SNAPBACK}>

..... these guys (budget airlines) pay peanuts and get monkeys working for them ..... compassion is an alien term.

That's the guts of it - the frontline booking staff are not employed to exercise initiative, they are there to follow a script, and have essentially no authority to make a decision which over-rules the ticketing computer.
So, yes, we can change your booking, but only if you put up another few hundred dollars, which we might refund if we think the story you told us was true...
Personally, I won't have a bar of JetStar...my IQ is over 85, and I am not a bogan, so I am not part of their target demographic and will not be welcome anyway.

Remember this yarn?
Let’s spare a thought for Michael O’Leary, Chief Executive of Ryanair.

Arriving in a hotel in Dublin , he went to the bar and asked for a pint of Guinness.

The barman nodded and said “that will be one Euro please, Mr. O’Learyâ€￾ to which Michael replied “that’s a very competitive priceâ€￾ and handed over his money.

“Will you be wanting a glass with your Guinness, sir?â€￾ enquired the barman.

Cheers
MikeW

Mike , that's so cheap .. Mr. O’Leary will have to do a "Homer" lean over the bar and put his mouth under the tap .... or was that "Barney"

Hm. With Jetstar, and other budget airlines, you pay far less precisely BECAUSE they are rigid in their enforcement of these rules. Booking any flight with them is a calculated risk. Granted, the incident with the shark was cold-hearted but not really the airline's fault.