On Monday afternoon, the Auckland Transport chimpanzees managed to cut the fibre-optic cable when re-surfacing part of the road nearby. This sort of thing happens regularly (for most of the main services) as nobody appears to consult any plans as to where cables or pipes may be.
To add insult to injury, the response by Spark (Telecom/Chorus) was a series of denials, evasions and downright lies. The Internet (and land line) has now been restored after THREE days loss of service.
Even the Spark fault-reporting menu is insane: when reporting a fault to your broadband, you are told to check the status *by going online* to a particular page. What imbeciles. No ... I can't use my mobile data for Internet at home because, guess what, I hardly get a signal. This is Auckland, BTW - NZ's largest city.
I won't bore people with the politics behind the policy of out-sourcing everything here in NZ - or that buying and selling businesses has replaced *actually doing any business*, but the end result is absolutely PATHETIC. As usual, it's the little people that get shafted.
Adam
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