I've been listening to JFK on ATC Live today....tower, departure,etc.
And what a bunch of disinterested rude bunch they appear to be ..... a real, let's get it over and done with attitude.
I know they are busy, but so are the pilots ... the accents are harsh and slurred...heard one BA captain ask 3 times for a reply in plain English.
One guy was told to reduce speed to 160 knots for the last 3 miles...he explained he couldn't (747) so he was sent around for another approach...... I thought these people were there to help, not punish the pilots.
I'm sure there is a lot in the background I'm not aware of, but the attitude could really do with some adjustment.

Like talking into a beercan.
