by cowpatz » Fri Feb 28, 2014 3:46 pm
From the Australian today 28th Feb
Says it all really except for that the fact that barring the odd balls up this was all deliberately orchestrated over a 5 year industrial odessy. A means to an end.
Senator Xenophon (Don't you just love that name?) is on to it.
THE one thing I can say that is in any way complimentary about Alan Joyce is that he possesses a hide so thick it is beyond belief. As I listened to his words in yesterday’s press conference, I felt profoundly sad. Here was the chief executive of a great Australian company calmly announcing a dreadful set of numbers. The true story of how and why Qantas has descended to the very bottom of the aviation pit was not even mentioned in passing. Joyce takes no responsibility. There was no apology for a failure of leadership on a grand scale. The massive losses made by a series of hopeless mistakes in Asia are not part of the public discourse. If this was an exercise in demonstrating to the government that Qantas was getting its house in order so some form of largesse could be distributed, I sincerely hope that it meets the most ignominious of ends.
Whatever happened to the concept of honour and dignity as it is applied in business? Very few chief executives can boast they have succeeded in driving down profits to historic lows and driving down the share price to levels no investor could have ever contemplated. This bloke has presided over a corporate disaster, but acts like he is a man of courage.
If Joyce had any real courage, he would have announced his resignation. If Leigh Clifford and his fellow board members had been prepared to admit that they had backed every dud idea their CEO had put forward, they, too, would have fallen on their swords.
When Joyce closed down the airline a year or two ago, he was lauded by the HR Nichols set as an industrial hero. Here was a man prepared to take on the Transport Workers Union. No matter that he trashed the airline’s reputation on a world scale! If you were a passenger who had boarded your flight to Australia in Los Angeles, and had been left stranded on the tarmac for hours before being told to get off and make other arrangements, I wonder if you would throw rose petals or something of a different odour at Alan Joyce. Qantas is fast becoming a basket-case, and I was sickened to watch a press conference that was merely a pathetic exercise in obfuscation and arse-covering.
Why would there need to be more than a hundred corporate entities for Jetstar’s various names and operations throughout Asia? Clearly, the Jetstar invasion of our northern neighbours has gone horribly wrong. Hundreds of millions of dollars have been lost with barely an acknowledgment anything is amiss. Joyce came from Jetstar five years ago and is a relentless promoter of its expansion. A weak board had meekly acquiesced to this Asian mess.
Independent South Australian senator Nick Xenophon has taken a particular interest in Qantas in recent years. He has made some serious allegations about the way the airline does business. No attempt was made by the Qantas CEO or the chairman to publicly debunk them.
If it is true Jetstar wanted to base an operation in Hong Kong and then bought aircraft to fly passengers for that operation without first getting the OK from the Chinese authorities, a huge and expensive error has been made. If it is true 11 planes are sitting on the tarmac in Toulouse at a cost of $400,000 a plane a month, then Qantas will bleed more than $50m a year for no result. Why wasn’t this allegation covered at the press conference?
Xenophon also alleges that he has been told by Qantas engineers planes are frequently transferred from Jetstar to Qantas domestic operations just before very costly servicing is due. Again, this is a very serious allegation and if it is untrue you would expect that Joyce, not known as a shrinking violet when it comes to talking to the media, would have taken the opportunities at a press conference guaranteed to get saturation coverage. In addition to what Xenophon has said, it is blatantly obvious Qantas remains profitable domestically. Two out of every three journeys in Australia are on Qantas aircraft. They make a squillion here and manage to blow all that and hundreds of millions more every year on their international business. And we still don’t know why.
Apparently, there is no price to pay for incompetence at the highest levels of this once great airline. The price here is paid by the innocent, not the guilty. Five thousand employees will lose their jobs. Five thousand families will face an uncertain future through no fault of their own. I cannot fathom how sacking this many staff will restore the financial health of the company. It is simply not possible to carry out a scorched-earth policy like this without affecting service standards, and when you provide a lesser service you get a lesser number of punters prepared to stick with you.
Qantas has already stretched customer loyalty to breaking point and there must be a good chance that this announcement may push that loyalty over the edge. I sincerely hope that as Tony Abbott and Joe Hockey ponder the wisdom of extending a bank guarantee of some sort to Qantas they are not found guilty of providing an atavistic, conservative response. If all they can do is give this exercise a tick because thousands of workers’ jobs will hit the fence then they will completely abrogate their responsibilities. Having knocked back SPC Ardmona, the eyes of the world will be upon them as they announce their decision on extending assistance to Qantas.
Australians actually care about Qantas. They do not believe it should be sold off to foreign interests. They want so see this most iconic of Australian brands restored to its former glory and they will not thank the government for supporting the airline without some basic conditions.
At the very minimum, there will need to be a demand for the chief executive to do the decent, honourable thing and resign. The government must also insist on a revamped board committed to questioning management recommendations rather than just accepting them.
We should all be greatly saddened that our favourite airline is headed for the rocks. The hard decision still to be made is to ensure that the 5001st job to go is brought forward. Alan Joyce and the board must be forced to resign because they lack the courage to face their own failures.
Stop blaming the troops and turn your eyes to the generals.
Remember the 50-50-90 rule. Anytime you have a 50-50 chance of getting something right, there's a 90% probability you'll get it wrong!
