Vodaphone and internet connection

[Ian Warren]

Over the last now, four/five months I have had super issues with even getting online , have the modem simply switch off, I went to my local tech today questioning the subject why recent the connection is or being so unreliable , I was told to phone the ISP NOW - (vodaphone) - , doing that I got shut down, the phone went off the hook after 40 minutes- (that was a technical type phone call) .. I had work required doings this morning and simply was shut down.

Suddenly every popped up and was running around 10.30 - maybe they heard me knocking on the door , thought it was a glitch -

It did it again this afternoon loss off all connection around 3.00pm , I hope its is only bung modem .. I don't think so tho, Finally I get a 'HELLO SIR" on the communicator/phone - I said to the chap on the other end off the phone if he was a tecky, had all these answers and fix from the dumbies internet connection guide.

Have an appointment with a real tecky support guy Friday morning to check the equipment here thru to the box outside, I may have some give idea after the previous peoples took out the box directly at my front gate.

[zk2704]

Get a telecom plan Ian, 150GB and you will be more happy. Even you could be a Giganaire with a pool of unlimited GB with these fellas at Telecom. Switch from the cr@ppy Vodafone plans and go for Telecom.

Back in 2012, had a Vodafone plan, just 80GB and the strength of the connection was weak, but switched to Telecom's 150GB plan (same cost as Vodafone, but more data) and I was completely surprised how better it was!

[scaber]

QUOTE (zk2704 @ Jul 23 2014,7:41 PM) <{POST_SNAPBACK}>

Get a telecom plan Ian, 150GB and you will be more happy. Even you could be a Giganaire with a pool of unlimited GB with these fellas at Telecom. Switch from the cr@ppy Vodafone plans and go for Telecom.

Back in 2012, had a Vodafone plan, just 80GB and the strength of the connection was weak, but switched to Telecom's 150GB plan (same cost as Vodafone, but more data) and I was completely surprised how better it was!

I would be surprised if it was faster as Ian has cable to the door - though the increased data might be worth considering.

[Ian Warren]

QUOTE (zk2704 @ Jul 23 2014,8:41 PM) <{POST_SNAPBACK}>

Get a telecom plan Ian, 150GB and you will be more happy. Even you could be a Giganaire with a pool of unlimited GB with these fellas at Telecom. Switch from the cr@ppy Vodafone plans and go for Telecom.

I dumped Telecom 100 years ago or close to it .. New Zealand Telecom was a good example of the good old New Zealand Inter Islander , prop fell off and everything slowed down ...

QUOTE

Back in 2012, had a Vodafone plan, just 80GB and the strength of the connection was weak, but switched to Telecom's 150GB plan (same cost as Vodafone, but more data) and I was completely surprised how better it was![/quote]
Just who pays your bill ? .. I'm trying to sort that out what I may get back.

[Ian Warren]

There we are .. took near 30 minute to post simply cos server not found .. Telecom was like that in the years back ..... hence the change to Telstra-Clear , now bought out by Vodaphone .. It is going to be interesting to here what the teckie has to say Friday morning , ....

.... I do wonder how small business is effected by these continuous drops ?

[omitchell]

QUOTE (Ian Warren @ Jul 23 2014,9:23 PM) <{POST_SNAPBACK}>

There we are .. took near 30 minute to post simply cos server not found .. Telecom was like that in the years back ..... hence the change to Telstra-Clear , now bought out by Vodaphone .. It is going to be interesting to here what the teckie has to say Friday morning , ....

.... I do wonder how small business is effected by these continuous drops ?

I'm gonna assume the techie is a Chorus technician. Those guys are pretty onto it. We've had this talk before but I'm gonna tell you again, I would look at switching back to telecom. They ain't the same as they were when you had issues. Yes their main call center is the Phillipines but you can just refuse to deal with them and insist on speaking to the AUCKLAND based broadband team if you need support. It's worked for me and I don't get lag, I don't get time outs (despite the current issue with their emails servers) and I am now on my own port on the roadside box 10 ports away from anyone else on my street giving me no interference....

You also mentioned your box was hit, yeah this could definitely cause a problem, will cause mass interference which will mess up your connections stability. But I've told you once, and I'll tell you again Ian, Vodafone ain't worth it. You NEED to look at options. Here in NZ we are limited for options but Vodafone isn't the lesser of 2 evils. I would start doing some research because you really need to change...

Here's the breakdown.

Telecom own everything.

Vodafone lease off Telecom and use their network but give their customers less bandwidth and technical support.

Orcon, Slingshot, Paradise, and pretty much everyone else lease from Vodafone at a lower priority to VF customers so get less bandwidth/support, which goes back to Vodafones lease and previous statement...

Telecom is also currently being brought to heal by the government due to not opening the lines and shitting on their leasee's but the bottom line is, the best network availability in NZ is actually Telecom because they pretty much own all the gear and the lines (It's just if you need support, refuse point blank to speak to the Philippines and demand to speak to the AKL broadband team, it can be done, they are the only ones I deal with) I only got to that level of service by literally destroying 5 front line CSR's and 2 supervisors in the Philippines before they transfered me and I got the direct dial number but hey, whatever works (Trouble with them was I used to work as an Xtra tech support so I knew their system backwards, they had no chance from the get go)......

[Ian Warren]

Well we will find out .. up to a .. well now six months back I had a superb connection ... pre that I was with Telecom and the service was bloody horrid - saying again ... this going back pre cable and the service was atrocious , when it was Telstar-Clear everything worked without glitch's ... Obviously since the de-bungle of the com lines and company buy outs they are having a little play ....
\
Telecoms service was 'Shite' hence the reason I went to Telstra .. now its Voda .. international corporates playing little games ..... wonder if Little Kimmy dut commy .. Ill put this to the techie .. and find out the next best reconnect the other way ... customer service is up and down like a YO YO .

[emfrat]

Similar situation here in Oz. The third-level ISPs like Virgin, Voda and various others leased bulk bandwidth from Optus and retailed it to their customers. Trouble was Optus had oversold its capacity (just like the airlines do) and as the 3rd level customer base went up, the performance went down and even Optus customers were affected. A good example of how faulty statistical analysis can send a business broke. The one that owns the infrastructure will always win the game.

[Ian Warren]

Thanks Mike, Not so strange and one other thing that did not help (or maybe they did) was drop kick neighbours taking out the junction box directly in front off my home, .. funny since I complained 24 hours back .. its almost like - GIVE THIS FELLA PRIORITY , hmm we will see during the day .. least next 48 hours.

[omitchell]

QUOTE (emfrat @ Jul 24 2014,7:50 AM) <{POST_SNAPBACK}>

Similar situation here in Oz. The third-level ISPs like Virgin, Voda and various others leased bulk bandwidth from Optus and retailed it to their customers. Trouble was Optus had oversold its capacity (just like the airlines do) and as the 3rd level customer base went up, the performance went down and even Optus customers were affected. A good example of how faulty statistical analysis can send a business broke. The one that owns the infrastructure will always win the game.

Pretty much right on the money for here too. You can only lease so much from Supplier A, then you as Supplier B only have so much to lease and when you keep subleasing your network to more and more customers it starts dropping out for everyone simply due to over crowding and nowhere near enough capacity while provider A still has plenty of room and sits there laughing at everyone. It also comes down to the type of equipment you give your customers too (How cheap are the routers your flogging off etc). All the telco's here use really cr@p routers to their clients. Best thing is to buy and configure your own from a computer store.

[Ian Warren]

Strange hour stable internet connection is currently, hope this keeps up ... weird thing , bring in a tech jock tomorrow morn and say nothing is wrong ... I posted this as and for proof after yesterdays debacle .. maybe there is a problem with the box outside ? .. we will find out .

[Ian Warren]

WELL WE ARE off again ! .. automatic machine telephone call again .. YIP , this time I will call them VODAFONE , I finally got a New Zealand help desk, .... instead of a "Oh Jolly Blimey it is your fault" good thing I had complaints record number - THAT was not even needed .. they have been tracking it .. this is were I finally got one in Auckland and a Kiwi girl RIGHT ! ... WHOOPS that was after I said been thru this pooh before!

Automatic machine call said I was required to pay ............ $58.69
Contacted VF.. I was on the phone moneys required is ...$156.75

I questioned this AGAIN and asked , How how has this charges and increased again ! ... following a 'Marty' tip, .. I simply asked do you have the telephone number to the 'Commerce Commission' .. BOY! that really got things cooking ! .. I am still to go thru the new deal , what they are going to service me with , ...

Monthly Bill with new super high speed modem and connection and landline and able to call anyone in the country (not that I need it) - limited to 5 per month plus extra bandwidth NOW only for $69.90 .... So will be interesting to follow up.

Ole VODAFONE really are doing the dancing lesson so lets see if they perform !

[Ian Warren]

Today had the techie here putting in the modem , So now it is a wait to check next months billing , least I keep name and address.