I spoke to a truly delightful young lady named Grace , a credit to Air New Zealand ... and nothing was a problem.
I explained my situation , she found another flight from AKL to home direct, deducted what i had paid for the AKL, Palmy, Welly trip and I got an exit row seat for just $50 ... not bad considering the fact that I chose to cancel. Ok , i lost some money , but Im happy with the result .. and i got a few airpoints.
Not sure if "Grace" is her real name , but my goodness , she can sell Air New Zealand .... service plus , and only 2 minutes on hold .... well done .

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All went well, turns out I could have done New Plymouth as the weather they thought would come ... didn't really .(not as bad anyway)



